I've been playing for 10 years though, so maybe they pay special attention to older accounts. They've always responded to me within 7 days. If a month goes by, send a ticket once a week or something until someone replies, but usually if you're just polite and give all the details you can, they'll respond. Just send a ticket and try to forget about it. They'll only jump up to help people deal with issues that can get them in trouble and generally don't care about griefing unless they're bombarded with reports. but anyway, there's hardly any linden staff doing anything. It will take upwards of two weeks now days because most of their staff is wasting their time and money on Project Sansar and basically counting on VR to take off and not be a passing novelty even though we've seen how janky the tech still is in all these games (I personally think we need 20 more years for something decent). You have to contact support via a ticket. With the legal matter, they wont say a thing to you, just ban you without saying anything. They usually tell you whats going on in this case.
With Billing, they literally give you over a year to handle it, sometimes even two years. The only reason you'd get your accound banned is because you have a long running outstanding bill or you've been reported as doing something illegal that could get them or yourself in legal trouble. Even letting a family member use your account can get you banned, at least temporarily. I don't know what your situation was, but look to your handling of your account information. Due to changes in the LL management and a complete overhaul of the Terms Of Service (TOS) and Community Standards (CS) documents, I doubt that this kind of vigilante situation is even possible now. In all this I could not get help from Linden Labs since it didn't involve my account directly. The sex vigilantes came and went for a few weeks and finally disappeared. With my help she went through 4 alts until she FINALLY listened too me and took out the Adult-rated pictures from each profile. This went on until she emailed me that she couldn't log on. Before long they were clustering around her sky platform.
We found ourselves being with day-old names (alts) appearing at odd places and altitudes around the island for 1 or 2 minutes at a time. She must have gone someplace with a "General" or "PG" rating. One of my tenants had SL nudity in her profile. Another reason I've seen may not be true anymore. In that time I've seen several accounts lost due to carelessness or "accidents" with account information and passwords. I own an island that pays for itself with a little left over for RL spending money.
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